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Patient Calling

Experience : 1+ year in medical billing service providers

Primary Duties and Responsibilities

✓ Call Patients on the assigned accounts to understand by when Payments on the outstanding amount will be made.
✓ Follow-up with patients on overdue accounts.
✓ Create weekly/monthly collection reports to gauge the progress made.
✓ Respond to Patient queries in a timely and professional manner.
✓ Raise exceptions wherever required for the client/supervisor to review before taking any final decision
✓ Follow the Training Manual and what was taught during training sessions to avoid unnecessary errors Requirements:
✓ Should be able to empathize with Patients, active listener, and should be able to facilitate in providing solutions
✓  Detail orientation, strong analytical and problem-solving skills.
✓  Should be a quick learner with the ability to learn new tools.
✓  Must have the ability to multitask and work under pressure with minimum supervision.

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