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Patient Calling

Experience : 1+ year in medical billing service providers

Location : Thanjavur, Coimbatore

Primary Duties and Responsibilities

  • Call Patients on the assigned accounts to understand by when Payments on the outstanding amount will be made.
  • Follow-up with patients on overdue accounts.
  • Create weekly/monthly collection reports to gauge the progress made.
  • Respond to Patient queries in a timely and professional manner.
  • Raise exceptions wherever required for the client/supervisor to review before taking any final decision
  • Follow the Training Manual and what was taught during training sessions to avoid unnecessary errors



  • Should be able to empathize with Patients, active listener, and should be able to facilitate in providing solutions
  • Detail orientation, strong analytical and problem-solving skills.
  • Should be a quick learner with the ability to learn new tools.
  • Must have the ability to multitask and work under pressure with minimum supervision.

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