Roles and Responsibilities
- Review the work performed by AR callers and document any quality issues
- Review call quality issues on various parameters such as conversational skills, claims resolution, and voice quality
- Participate in developing process documentation
- Provide feedback and work with the training team to provide remedial training
- Check the reports developed by AR callers – aging analysis, understand days in A/R, top reasons for denials, etc
- Be in the center of ethical behavior and never on the sidelines Quality
Required Experience, Skills, and Qualifications
- Should have worked as a Quality Controller for AR for at least 1+ years with medical billing service providers
- Should have very good knowledge in medical billing and confident in process knowledge
- Experience in the end to end Healthcare process/ AR calling the audit
- Adapting to new situation & challenges whenever required
- Good communication & typing skills
- Adhere to all company policies and procedures
