Roles and Responsibilities
✓ Review the work performed by AR callers and document any quality issues
✓ Review call quality issues on various parameters such as conversational skills, claims resolution, and voice quality
✓ Participate in developing process documentation
✓ Provide feedback and work with the training team to provide remedial training
✓ Check the reports developed by AR callers – aging analysis, understand days in A/R, top reasons for denials, etc
✓ Be in the center of ethical behavior and never on the sidelines Quality
Required Experience, Skills, and Qualifications
✓ Should have worked as a Quality Controller for AR for at least 1+ years with medical billing service providers
✓ Should have very good knowledge in medical billing and confident in process knowledge
✓ Experience in the end to end Healthcare process/ AR calling the audit
✓ Adapting to new situation & challenges whenever required
✓ Good communication & typing skills
✓ Adhere to all company policies and procedures
